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On-site support
Our support package is always included for all partners. There is the opportunity for on-site help for older HydroElite, technical assistance for complex modernisation projects, support, and advice as well as on-site support for inspection and service. We are where you are.
Our field technicians help you on-site
Email – Support
support@hydroware.co.uk
Phone – Support
01908 880 180
Jason Comber
Product Support Engineer
jason.comber@hydroware.co.uk
+44 (0) 7500 016 530
Neil Johnson
Product Support Engineer
neil.johnson@hydroware.co.uk
+44 (0) 7534 867 515
Tony Morton
Product Support Engineer
tony.morton@hydroware.co.uk
+44 (0) 7392 313 408
Mick Langwade
Product Support Engineer
mick.langwade@hydroware.co.uk
+44 (0) 7799 748 575
Tools and help
Generous support package
In our generous support package, we offer, among other things:
- Multilingual technical support for both drive and control systems with the possibility of on-site support assistance.
- Spare parts are with you within 24 hours.
- Commercial and technical consultation is available by phone, e-mail or on site if needed.
- Technical assistance for complex modernisation projects.
- Training for preparation, installation, testing, troubleshooting and service.
- Support at facilities with older HydroElite.
Hydroware Support
Contact our support team for fast, flexible and personal help with installation and operation of our products. We have applications for troubleshooting, documentation, parameter adjustments etc.
Spare parts within 24 hours.
Phone – Support
Email – Support
